Shipping & Returns

 If you are not satisfied with your purchase, we will accept the return of products within seven (7) days from the date of collection or home delivery. Returns and exchanges are subject to the following terms and conditions:

Accessories & Personal Care Items:

– Returns are accepted if the product is sealed/packed or has a manufacturing defect upon opening. No returns are accepted if the product is opened and in good working condition.

Hard Goods:

• The product must be in the same condition as when the customer received it (unopened, with the original packaging, including accessories, user manuals, warranty cards, and brand seals).

• For IT and Telecom products, no returns are allowed if the product has already been activated by the customer.

• Returns and refunds are not applicable for online purchases if the item remains unopened.

• For opened items, returns are allowed but a restocking fee will apply.

• If the customer wishes to receive unopened units, they must sign an acknowledgment releasing Harmony Hub from any further claims.

• The product must be accompanied by the original sales invoice for return or exchange.

• The product must be unused and unopened, with all original packaging materials, accessories, manuals, registration cards, free-of-cost (FOC) bundled products, and promotional vouchers.

Return and Exchange Not Applicable:

• If the packaging is incomplete or the product is damaged or scratched.

• For customized/special-order products, cut cables/wires, apparel, personal care, and hygiene products.

• If the online activation code is scratched or redeemed.

• If the device has an activation/password lock, such as Find My iPhone (FMIP), Find My Mobile (FMM), or Find My Device (FMD).

• If the VAT has been refunded against the invoice.

Restocking Fees:

If the packaging is soiled or opened and the product is not defective, unused, or without visible scratches, the product will be accepted back with a restocking fee as follows:

• For Apple brand products: Minimum 25% or as per criteria applicable

• For other brands: Minimum 15% or as per criteria applicable

• For major/medium home appliances and large panels, restocking fees will apply after a review by the authorized service partner.

Returns for Major/Medium Home Appliances, Large Panels, Audio/Video Products:

• Return or exchange will be done based on the manufacturer’s authorized service center’s investigation report and approval.

• Handling Charges for Returns: For customers who accept supplier delivery and request a return within 7 days of purchase, a handling charge will be applicable

Dead on Arrival (DOA) or Not Functioning Products:

Products dead on arrival or not functioning as per the manual will be exchanged or returned after verification by Harmony Hub personnel or the manufacturer’s authorized service center.

This process can take up to four business days.